Return & Exchange Policy — Closet by Payal

At Closet by Payal, we take great care in packing and delivering every order. Since our products are handled individually, we currently offer returns or exchanges only in the case of a wrong or defective item delivered.

Please read the full policy below carefully before placing your order.

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1. Eligibility for Return/Exchange

• Return or exchange is applicable only if:
  • You received the wrong product (different from what you ordered), or
  • You received a defective/damaged product
• Returns or exchanges will not be accepted for reasons such as change of mind, incorrect size selection, or dissatisfaction with fit/style, unless the item itself is confirmed wrong or defective.
  ( Note : We are Available to clear any doubts related to sizes, before you place your order )
  
  

2. Mandatory Unboxing Video

• Customers must record a clear, unedited opening/unboxing video starting from the sealed package to the product being taken out.
• This video is mandatory to raise any claim for a wrong or defective item.
• Claims made without a valid unboxing video will not be entertained.

3. Reporting Time Limit

• Any issue with the order must be reported within 6 hours of delivery.
• Requests raised after this 6-hour window will not be accepted, regardless of the reason.
• To report an issue, please contact us with your order number and the unboxing video.
• We will confirm within [X business days — please specify] whether the return/exchange request is approved or rejected.

4. Shipping the Product Back

• Once your return is approved, the product must be shipped back to us in its original, unused condition.
  
• Products returned in used, altered, or damaged condition (beyond the originally reported defect) will not be accepted, and the return will be rejected.

5. Refund Method

• We do not offer cash or bank refunds.
• On successful return, a credit note will be issued, valid for 3 months from the date of issue.
• The credit note can be used towards any future purchase on Closet by Payal within its validity period.
• Credit notes are non-transferable and cannot be extended beyond the 3-month validity.

6. Non-Returnable Cases

Returns/exchanges will not be accepted if:

• The 6-hour reporting window has passed
• No unboxing video is available
• The product is used, washed, altered, or damaged by the customer
  

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For any return or exchange request, please contact us on Instagram or whatsapp available on our website with your order ID, unboxing video, and a brief description of the issue.

Closet by Payal reserves the right to reject any return/exchange request that does not meet the above conditions.